How a Leading Medical Technology Company in Central America Ensures Its Operational Continuity in the Cloud with IVCISA

Operating a Critical Platform Without Managed Support

Challenge

With its new data platform in production, PROMED needed to ensure that operational continuity, security posture, and the lifecycle of its AWS instances were under expert, ongoing management.

The absence of a managed support model meant operating without proactive visibility into the environment, without guaranteed incident response times, and without technical guidance connecting the state of the infrastructure to business objectives.

Identified Risks

1. Production environment operating without continuous visibility or proactive alerts
2. Incidents addressed reactively, with no guaranteed response times
3. Infrastructure exposed due to a lack of active security management and updates
4. Disaster recovery capability neither validated nor tested

Solution

A Proactive, End-to-End Managed Support Model

IVCISA onboarded PROMED under the IVCISA Business Support Plan, a proactive managed support model that guarantees continuous 24×7 monitoring of its AWS operations, incident response with a defined SLA, and specialized technical advisory aimed at advancing the client’s cloud maturity, identifying opportunities for continuous improvement across its AWS operations.

1. IVCISA Cloud Excellence Model (CEM): IVCISA’s native framework that strategically aligns PROMED’s account with AWS best practices. It enables continuous-improvement management of the cloud business, mitigating risks, strengthening the security posture, and achieving operational efficiency in a sustained way
2. Transformation Advisory: IVCISA provides PROMED with a dedicated Technical Account Manager (TAM) — a specialist who knows the client’s environment in depth and analyzes it proactively and continuously to anticipate risks before they impact the business. In PROMED’s case, the TAM identified the critical need to validate the production environment’s real recovery capability in a failure scenario, prompting the execution of a formal Disaster Recovery test.
3. IVCISA Continuity Suite: An IVCISA add-on designed so that organizations not only have a disaster recovery plan — but the certainty that the plan works. Through controlled, supervised tests on the real AWS environment, IVCISA validates that the client’s operation is genuinely prepared to respond, recover, and continue through any critical disruption, with no surprises when it matters most.

Results

Verified Continuity, Guaranteed Security

1. RPO 12h / RTO <1min, Business Ready for the Unexpected: PROMED has verified certainty that, in the event of a critical failure, its operation recovers in under 1 minute — protecting service continuity and the trust of its customers.
2. 88% Security Score, a Protected and Trustworthy Environment: A strong security posture means PROMED operates with lower exposure to threats, reducing the risk of incidents that could interrupt its operations or compromise critical business information.
3. 0 disruptions from vulnerabilities: No security incidents arising from pending updates — PROMED’s production servers always run on secure, stable versions, eliminating one of the main sources of unplanned risk.

For PROMED, business continuity is not an aspiration — it is a verified guarantee. IVCISA continuously manages every layer of its AWS operation: keeping the environment secure, the systems updated, and the infrastructure aligned with best practices. But beyond day-to-day management, it was IVCISA’s TAM who identified the need to put that readiness to the test — running a real Disaster Recovery test that confirmed PROMED can recover its entire operation in under 1 minute in any critical scenario.